Privacy Policy

Introduction

Tesseract Labs Pty Ltd (ACN 627 389 039) ("we", "us", "our") operates feedz.io (the "Website"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about this policy, or our practices with regard to your personal information, please contact us at privacy@feedz.io.

Information We Collect

We collect information you provide directly to us, including:

• Account information — your name, email address, and password when you register for an account.
• Billing information — payment details processed securely through Stripe. We do not store your full card number on our servers.
• Organisation details — organisation name, billing address, and any other information you provide when setting up your organisation.
• Support communications — messages you send to us via email or our support channels.

We also collect information automatically when you use the Website:

• Usage data — pages visited, features used, package uploads and downloads, API calls made, and timestamps of those activities.
• Device and browser data — IP address, browser type and version, operating system, and referring URL.
• Cookies and similar technologies — see our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Services;
• Process payments and send billing receipts and invoices;
• Respond to your questions and provide technical support;
• Send transactional emails such as password resets, usage alerts, and plan limit notifications;
• Monitor and analyse usage patterns to improve the Website and Services;
• Detect, prevent, and address fraud, abuse, security incidents, and technical problems;
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties. We do not use your information to serve third-party advertising.

Legal Basis for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your personal information is:

• Contract performance — processing is necessary to provide the Services you have subscribed to;
• Legitimate interests — processing is necessary for fraud prevention, security, and service improvement, where our interests are not overridden by your rights;
• Legal obligation — processing is required to comply with applicable law;
• Consent — where we have asked for and obtained your consent, such as for optional marketing communications.

Sharing Your Information

We may share your information with:

• Service providers — third-party vendors who process data on our behalf, including Stripe (payment processing), Google (analytics), cloud infrastructure providers, and email delivery services. These parties are contractually required to protect your information and may only use it to provide their services to us.
• Law enforcement and regulators — where required to do so by law, court order, or legal process, or where we believe disclosure is necessary to protect our rights or the safety of any person.
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. After account closure we retain certain information for a further period to comply with legal obligations, resolve disputes, and enforce our agreements. Usage logs and analytics data are typically retained for up to 24 months.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

International Transfers

We are based in Australia and our primary infrastructure is located in Australia. If we transfer personal information to recipients in other countries, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved transfer mechanisms.

Your Rights

Depending on where you are located, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you;
• Correction — request that we correct inaccurate or incomplete information;
• Deletion — request that we delete your personal information, subject to certain exceptions;
• Portability — request that we provide your information in a structured, machine-readable format;
• Objection or restriction — object to or ask us to restrict certain processing activities;
• Withdraw consent — where processing is based on your consent, withdraw that consent at any time.

To exercise any of these rights, contact us at privacy@feedz.io. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

The Services are not directed at children under the age of 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Website before the changes take effect. The updated policy will be effective as of the date indicated at the top of this page. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: privacy@feedz.io